My Cloud OS 5 firmware supports the list of models below.
My Cloud Local Access Options
Connect the network cable of the My Cloud to the network port on Windows or macOS.
Need more help?
- Answer ID 9323: How to Map a My Cloud Network Drive on Windows
- Answer ID 24148: How to Map a My Cloud and My Cloud Home Network Drive on macOS
- Answer ID 16312: How to Access My Cloud When Connected Directly to a Computer
My Cloud OS 5 Upgrade Matrix
| Device | Name | Model Number | OS 5 Firmware Availability |
 |
My Cloud Home | WDBVXC* | Not Applicable to OS 5 |
 |
My Cloud Home Duo | WDBMUT* | Not Applicable to OS 5 |
 |
My Cloud (fw 04.xx.xx-xxx) |
WDBCTLxxxxxxx-00 | Not Supported |
|
My Cloud (fw 2.xx.xxx) |
WDBCTLxxxxxxx-10 | How to Update |
 |
My Cloud Mirror | WDBZVM* | Not Supported |
|
My Cloud Mirror (Gen2) | WDBWVZ* | How to Update |
 |
My Cloud EX2 | WDBVKW* | Not Supported |
|
My Cloud EX2 Ultra | WDBVBZ* | How to Update |
 |
My Cloud EX4 | WDBWWD* | Not Supported |
 |
My Cloud EX2100 | WDBWAZ* | How to Update |
 |
My Cloud EX4100 | WDBWZE* | How to Update |
 |
My Cloud DL2100 | WDBBAZ* | How to Update |
 |
My Cloud DL4100 | WDBNEZ* | How to Update |
 |
My Cloud PR2100 | WDBBCL* | How to Update |
 |
My Cloud PR4100 | WDBNFA* | How to Update |
|
WD Cloud (Japan) | WDBAGX* | How to Update |
 |
My Book Live | WDBACG* | Not Supported |
 |
My Book Live Duo | WDBVHT* | Not Supported |
 |
WD TV Live Hub | WDBACA WDBABZ |
Not Supported |
 |
My Net N900c | WDBKSP* | Not Supported |
