Sara Blankenship
When it works, it's great. When it doesn't, I have to completely re-set up my verge. From factory setting. Every 5 to 8 weeks. Just poof! it's gone And randomly the manual controls (which I have to use to get it out from under certain furniture occasionally) just stop. The prompt comes up, I click yes try to steer, the prompt comes back up... I click yes and try to steer... repeat. And pulling her out by hand is NOT an easy task.
9 people found this review helpful
Dear Customer,
Sorry for any inconvenience. Did it work now? If not, could you please provide your email account and video showing the issue so we can better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review. Thanks!
You can contact us at:support@eufy.com
Eufy Team
Greggory Jenkins
Well, this worked great for about 6 months. Then it started dropping off my network. There is nothing wrong with my setup, signal, signal type, or network. Yet I have to physically remove the battery on my Eufy l35 to get the app to even connect. I'm starting to regret the amount of money I spent on this. Every reset causes a complete map wipe. This happens about 2 to 3 times a month.
11 people found this review helpful
Dear Customer, Sorry for any inconvenience. We have urgently fixed the product bug you described, please upgrade the firmware to 3.0.1. If there is still any issue, please contact us and we can better help fix your issue. Also we appreciate you updating your review. Thanks! You can get help by contacting us at: support@eufy.com
Daniel Cole
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I know y'all have the maping setup but make it we're it's map the whole house and keeps it saved in memory on the app and if it gets a new area in the house that it adds it to what's already been mapped out in the house and another thing that would be nice to is make it we're we can self map the area we want cleaned. These 2 options would be perfect for the app.
2 people found this review helpful