USB C Docking Station FAQ's for GUD3C02, GUD3C03, GUD3C32, GUD3C05, GUD3C35

Q : Why do I have no display when the dock is connected?

A: The USB-C port in your host laptop needs to support USB-C DisplayPort Alternative

Mode (DP Alt-Mode) for video viewing capability, otherwise the docking station can only act as a data / Ethernet hub.

 

Q: I have the dock connected with HDMI and MiniDP, but when I plug in the VGA, only VGA works? Why?

A: HDMI and Mini DisplayPort (MiniDP) are digital signals, but VGA is analog signal. The dock can only support one type of signal at a time. Therefore, HDMI and MiniDP will work simultaneously, but VGA will only work by itself.

Q: Can HDMI and VGA work together?

A: No. HDMI and VGA ports will not function simultaneously as they are two different signal types. HDMI is digital signal, and VGA is analog signal. Only one type of video signal can be supported at a time.

Q: Can MiniDP and VGA work together?

A: No. MiniDP and VGA ports will not function simultaneously.

Q: Can I use a USB-C video adapter with this dock?

A: No. Video adapter converting from MiniDP, HDMI, or VGA to other type of video interface will not work with this docking station.

Q: When I connect to an Apple laptop, I can’t extend the display of my desktop, why?

A: Apple’s Mac OS X does not support multiple display extension when on a USB-C platform and/or connecting to a USB-C peripheral. USB-C Macbook with macOS X 10.13.3 will only support one external display. USB-C Macbook with macOS X 10.13.4 will support two external displays in mirror mode. Thunderbolt 3 Macbook will support two external displays.

Q: Why does the Ethernet connection not working on the docking station for my Apple laptop?

A: Please check your Networking Preference setting (Apple menu > System Preference > Network. The default Interface might set to Thunderbolt Bridge. Click Add button “+” at the bottom of the list at the left. Click the Interface pop-up menu, choose the “USB 10/100/1000 LAN” as network interface and create a new connection.

Q: Can the dock charge my laptop?

A: No. The dock does not provide power to the connected computer or laptop. In order for the connected computer or laptop to get charged, the dock needs to be connected to an external USB-C AC power adapter.

Q: Can I use a bigger capacity AC power adapter with the dock to charge my laptop?

A: Yes. You may use any available USB-C AC power adapter with the dock to charge your laptop. When the USB-C AC power adapter is plugged into the docking station, the docking station will consume maximum of 15W power when all ports are connected and streaming data. The remaining power capacity will then be directed to the connected laptop, with the maximum of 60W power except with the GUD3C03 Maximum power output is 45Watts.

Q: Will this dock work when plugging into a Thunderbolt 3 port?

A: Yes, it will. The dock works when plugging into a Thunderbolt 3 port on your computer. However, due to the supporting features by the operating systems, the results will be different. For instance, Mac OS X supports only single display extension when using a USB-C peripheral, but Windows OS can support multiple display extensions.

Q: Will this dock work when plugging into a Thunderbolt 2 port?

A: No it will not. The dock will only function when plugging into a USB-C port or Thunderbolt 3 port. Please connect the docking station to your computer using the tethered cable. The particular port on the docking station is not compatible with Thunderbolt 2, but only Mini DisplayPort.

Q: Will the dock work with Apple Super Drive?

A: No. The dock does not work with Apple Super Drive. The SuperDrive requires a direct connection.

Q: How many external hard drives can be connected to the GUD3C02?

A: 1. It must be connected to the Far left port only. This USB port supplies 1.5 MA and is marked with a flash symbol (GUD3C02, GUD3C32). Far right on the GUD3C03.

Q : My Hard drive does not work when connected to the Doc.

A: Make sure the hard drive is connected to the far left port marked with a flash symbol (GUD3C02, GUD3C32). Far right on the GUD3C03.

Q : Will this dock work with a Thunderbolt 2 display?

A: No. This dock’s Mini DisplayPort will not support Thunderbolt 2 display.

Print